FAQs
Frequently Asked Questions (FAQs)
1. How long does it take to process my order?
All orders are processed within 1–2 business days.
2. How long does shipping take?
Shipping typically takes 5–8 business days after your order has been processed.
3. Will I receive a tracking number?
Yes! Once your order has shipped, you will receive a confirmation email with your tracking information.
4. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We can only make changes if your order has not yet been processed.
5. What if I entered the wrong shipping address?
Please double-check your shipping details before placing your order. If you notice an error, contact us immediately. We are not responsible for orders shipped to incorrect addresses provided by customers.
6. What if my order is delayed?
While we strive to deliver on time, delays can occur due to factors like weather or carrier issues. We appreciate your patience and understanding.
7. How can I contact you?
You can reach us anytime using the information below:
- Email: freednya5@outlook.com
- Phone: 380-209-8869
8. Do you offer refunds or returns?
Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.